Privacy Policy

Last updated: 20 April 2026

1. Who We Are

This website is operated by LAUREN DOWSON HAIR LIMITED (trading as "Studio Laurie"), a company registered in England and Wales under company number 17032713.

Registered office: 11 Swan Street, Alcester, England, B49 5DP.

For any privacy-related enquiries, please contact us at [email protected] or call +44 7828 750 288.

2. What Data We Collect

When you use our website, we may collect the following personal data:

  • Contact form submissions: your name, email address, phone number (if provided), chosen service, and message content.
  • Cookies and usage data: information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on the site. See Section 7 for details.

3. Why We Collect Your Data

We process your personal data for the following purposes:

  • To respond to your enquiry and arrange an appointment.
  • To communicate with you about our services.
  • To improve our website and understand how visitors use it.
  • To comply with legal obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

  • Consent: when you submit the contact form, you consent to us processing the data you provide for the purpose of responding to your enquiry.
  • Legitimate interests: to improve our website, understand visitor behaviour, and market our services effectively.
  • Legal obligation: where we are required to retain data by law.

5. How Long We Keep Your Data

We retain personal data submitted via the contact form for up to 24 months from the date of submission, unless you request earlier deletion. Cookie data is retained in accordance with the cookie durations described in Section 7.

6. Who We Share Your Data With

We do not sell your personal data to any third party. We may share data with:

  • Our website hosting provider, solely for the purpose of delivering this website.
  • Analytics services (if applicable), to understand website usage in aggregate.
  • Professional advisors or legal authorities, where required by law.

7. Cookies

Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to improve your experience.

  • Strictly necessary cookies: essential for the website to operate (e.g., remembering your cookie consent preference).
  • Analytics cookies: help us understand how visitors interact with the site. These are only set if you give consent.

You can manage your cookie preferences at any time through your browser settings. Disabling cookies may affect certain functionality.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data ("right to be forgotten").
  • Restrict processing of your data.
  • Object to processing based on legitimate interests.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at [email protected].

9. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.